My role

Creative Direction, Campaign Ideation, Copy Development & Execution

Industry

Beauty, Healthcare


For over 125 years, ChapStick has been America’s favorite lip balm. But recently, the brand expanded their product line to promote beauty beyond just healing chapped lips. Eager to break into the beauty space without losing their heritage in healthcare, ChapStick tasked us with repositioning their brand across social, OLV, website, e-commerce, digital, influencer and eCRM. To do this, we had to use high contrast, bold and premium designs, highlight RTBs that mattered (like trending and natural ingredients), cue desire by integrating ChapStick into aspirational lifestyle moments and incorporate more model content shots into stylized product photography. We went on to launch the brand’s DTC e-commerce site and developed the “Beauty Confessions” quiz. For our work, we won 2 Gold SMARTIES North America Awards and helped secure the brand’s launch at Ulta, which earned $1.9M in sales in 6 months along with a $20 upsell of new premium products to beauty consumers. Fun fact: I (and a teammate) co-developed ChapStick’s 2021 national ad campaign, “It’s On,” which they then took to another agency. COOL. Don’t worry: there’s a sneak peek below.


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Sam Crawford

by Crawford is led by Sam Crawford, a multi-award-winning Squarespace website designer with 700+ sites launched for clients in over 30 countries. He builds fast, mobile-friendly Squarespace 7.1 websites designed for SEO, clear structure, and conversion.

As a Squarespace Expert, Enterprise Partner, Circle Member, and community speaker, Sam is known for pushing the platform’s limits. With 200+ reviews, clients highlight by Crawford’s clarity, precision, and real-world results like higher rankings and stronger lead generation.

https://bycrawford.com
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